Crouse Medical Practice, PLLC - Syracuse, NY

Position Title: Phlebotomist

Reports to: Phlebotomy Supervisor

Department: Laboratory or Laboratory Manager

Facility: Internist Associates Clinical Laboratory

Position Description

Showing Duties in the Path of Workflow

Position Summary:

The laboratory phlebotomist performs and/or coordinates a variety of clerical, phlebotomy, and sample processing procedures to ensure quality patient care on adult, pediatric and neonatal populations. The laboratory phlebotomist processes telephone requests; enters patient data and examination requisition data into the computer; acknowledges EMR orders, coordinates and performs sample collection processes; prepares all types of laboratory samples adhering to sample acceptance criteria; and distributes or dispatches samples to the correct examination location.

Principal Responsibilities:

Patient/Customer Relations · Greets and receives patients in a courteous, professional manner· Promotes and establishes favorable customer contact and relations· Chooses age-specific approach

Processes Samples · Processes samples of various types for appropriate clinical testing.· Transports samples (i.e., prepares for delivery to main laboratory, reference laboratory if indicated.

Orders for Testing · Order type acknowledgements, requisition, electronic, verbal or fax· Verifies orders, i.e., physical panel orders, standing orders· Registers patients in computer· Enters orders· Creates collection lists/labels· Verifies ordering physician

Uses Laboratory Information System & Network Information System (billing) · Correctly enters patient demographic/insurance information· Correctly enters test requests· Handles inquiries· Stores documents and records· Performs proper downtime procedures· Creates encounters

Collects and Receives Samples · Identifies patients· Collects samples· Labels and documents sample collection· Provides post-phlebotomy care and instructions· Receives samples from outreach locations· Delivers samples to processing area/technical area

Other Duties as required: · Time Management control· Supply inventory control i.e., correct documentation on packing slip and unpacking and rotating of supplies· Phlebotomy Housekeeping· Completes Education Assignments· Attend appropriate in-services as requested and staff meetings· Follows safety guidelines i.e., PPE· Customer Service· Position Specific knowledge and decision making skills· Performance improvements

Job/Profession-Specific Competencies:

  • Apply Quality Management principles to the work environment and continually strive for improvement
  • Display professional behavior
  • Take responsibility for professional acts
  • Practice within the scope of professional competence
  • Practice safe work procedures
  • Maintain and improve skills and knowledge
  • Recognize and show respect for the patient
  • Protect patient confidentiality and privacy
  • Work Collaboratively with other health care professionals

Report to: Laboratory Manager/Phlebotomy Supervisor ( if applicable )

Scheduling: Flexible hours; must be available to meet the needs of the laboratory’s hours of operation.

Work Environment & Hazards: Requires exposure to communicable diseases, blood-borne pathogens, toxic substances and other conditions common to a health care environment.

Physical Demands: Requires prolonged standing, some walking and sitting, some bending, stooping and stretching, eye-hand coordination and manual dexterity, ability to distinguish letters, numbers and symbols, use of computerized instruments, computer terminals, and other equipment common to a clinical laboratory. May require lifting up to 50 lbs.

Education Requirement: Work requires the ability to understand and follow oral and written instructions generally acquired through a High school diploma or equivalent

Required Qualifications:

  • High School Diploma or equivalent or
  • Vocational Training Education in Phlebotomy
  • Previous experience with outpatient/independent laboratory testing
  • Excellent interpersonal and communication skills, ability to adapt to changing workloads and stressful situations.
  • Commitment to continuing education
  • Competence with PC based computer systems.
  • Must have flexible hours to accommodate the needs of laboratory hours of operation.
  • Must have a vehicle and valid driver’s license for transportation

Desired Qualifications:

  • Phlebotomy certification

Contacts: May have frequent contact with patients, employees, physicians, pathologist, nursing personnel, visitors, laboratory personnel, vendors, and regulatory or accrediting agencies.

Impact of Errors: The likelihood and probable effect of errors on the job include: Equipment or property damage, effect on people, disruption of service, loss of reputation/image, loss of client

Job Type: Full-time

Job Type: Full-time

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